Privacy Policy

This Privacy Policy describes how and when Accelerate Energy Lab (“we”, “us”, or “our”) collects, uses, and shares the information of each end-user (“you” or “your”) who uses our software. We recognize that our customers, visitors, and users (known collectively or individually as "Users") value their privacy just like we do. We want you to read this Policy carefully before using or accessing our software because we want you to understand how we respect your privacy rights through this Policy. You are bound by this Policy if you access or use our software. If you do not agree to the terms of this Policy, do not use our software. Even when we update our software, your use of our software remains subject to the terms of this Privacy Policy and our Terms of Use Agreement.

  • Information Collection and Use

    • General

      We collect information about you when you use our software when you visit our website, and any time you provide information to us so that we can provide a quality product and service to you. To use our software, you will need to provide us with certain personally identifying information (“Personally-Identifying Information” or “Personally Identifiable Information”) to create an account with us. When you use our software, we collect non-personally-identifying information ("Non-Personal Information") about your use. This information may include your IP address, cookie information, browser information, page visitation history, crash diagnostic reports, device information, computer information, usage pattern information, operating system information, location information, timestamp information, metadata, and any other anonymous information about the nature and frequency of your use of our website and our software. We use this information to make our software better for your use.

    • Registration and Orders

      To use the features and functionality of our software you can’t be anonymous to us. You will need to create an account. To create an account, you will need to provide Personally Identifiable Information to us including your user name, email address, and password. We may use the information that you provide to contact you about our policies, your account, and any updates or changes to the software.

    • Third-Party Websites and Products

      Through our software, you may have the opportunity to access or interact with other software. Consequently, your Personally Identifiable Information may be shared with those third-party websites and products and those third-party websites and products may share your Personally Identifiable Information with us. If you click on a link to a third-party website or product when using our software, you will leave our website and go to the third-party website or product that you selected. If you choose to provide your information directly to third-party websites and products, your information will be governed by the policies of those third-party websites and products.

      Please remember that we do not have any control over third-party websites and products. Those other websites and products may place their cookies or other files on your mobile device or computer, solicit Personally Identifiable Information from you, and follow different rules regarding the use of the information that you submit to them. We cannot control the activities of third parties, we have no responsibility for any use of your Personally Identifiable Information by such third parties, and we cannot guarantee that they will adhere to any privacy practices, including the ones we follow. We encourage you to read the privacy policies, statements, and settings of third-party websites and products before your interaction with them.

  • Information Sharing and Disclosure

    We do not rent, trade, or share Personally Identifiable Information with third parties except to provide products or services you have requested when we have your permission, or under the following circumstances:

    We may use third parties such as a credit card processing company to bill you for products and services sold through our software and an email service provider to send out emails on our behalf. Please know that when you purchase or request a product or service from us and a third party is used by us, we only share the amount of Personally Identifiable Information as necessary for the third party to provide that product or service. We have agreements from the third parties that we use to provide products and services that you request that prohibit them from using your Personally Identifiable Information for any purpose other than providing the product or service that you requested.

    We provide Non-Personal Information to third parties, including analytics companies and business partners, to help us understand usage patterns, to create new features, promotions, functionality, services, and for marketing purposes. We allow third parties, including analytics companies and business partners, to collect Non-Personal Information from our software for us for those same purposes. We may make Non-Personal Information publicly available in an aggregated statistical form.

    We reserve the right to disclose Personally Identifiable Information and Non-Personal Information as required by law and when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding or legal process served upon us.

    We may share Personally Identifiable Information and Non-Personal Information with third parties if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or as otherwise required by law.

    If we go through a business transaction, such as a merger, acquisition by another company, or sale of all or a substantial portion of our assets, Personally Identifiable Information and Non- Personal Information will likely be among the assets transferred. You will be notified via email, sent to the primary email address specified in your account if ownership or control of your Personally Identifiable Information is transferred to another company.

    Our software may allow you to chat or participate in online forums, contests, and other functionality and may provide you with the opportunity to provide us with ideas, suggestions, opinions, comments, observations, text, data, photos, messages, or other material (collectively "User Content"). Any Personally Identifiable Information that you disclose in your User Content is not subject to this Privacy Policy.

  • Cookies and Web Beacons

    To improve the quality of your use of our software, we use "cookie" technology to collect additional usage data. A cookie is a small text file that is stored on a User’s computer or device for record-keeping purposes. We may use cookies in connection with your use of our website and our software and link the information we store in cookies to any Personally Identifiable Information.

    We use both session ID cookies and persistent cookies. A session ID cookie enhances your ability to navigate the software and expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following the directions provided in your Internet browser’s “Help” file.

    Persistent cookies are set to store your passwords, so you don’t have to enter your password more than once. Persistent cookies may also enable us to track and target the interests of our Users to enhance the experience, customize features and create new products and websites.

    If you reject cookies, your ability to use many features on the site will be limited.

    We utilize tracking technology to understand usage patterns, to create new features, promotions, functionality, services, and for marketing purposes. However, none of the information collected via tracking technology is Personally Identifiable Information.

    The use of cookies by any of our business partners, affiliates, tracking utility company or service providers is not covered by our Privacy Policy. We do not have access or control over these cookies. Our business partners, affiliates, tracking utility company, and service providers may use session ID cookies to make it easier for you to use and navigate certain features.

    We use web beacons in connection with e-mails sent to Users to let us know whether and when the email was opened. No Personally Identifiable Information is transmitted through web beacons.

  • Confidentiality and Security

    We provide safeguards to protect the information that we collect and maintain. We follow generally accepted industry standards to protect the Personally Identifiable Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personally Identifiable Information, we cannot guarantee its absolute security. If you have any questions about security on Our website or software, you can send us an email at

    We limit access to Personally Identifiable Information about you to employees who we believe reasonably need to come into contact with Personally Identifiable Information to provide products or services to you or to do their jobs.

    The security of your Personally Identifiable Information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

  • Your Ability to Edit and Delete Your Account Information

    If your Personally Identifiable Information changes, or if you no longer desire to maintain an account, you may correct, update, amend, or deactivate it by emailing. We will make all efforts to respond to your request to access within 30 days. If you deactivate your account, we will make commercially reasonable efforts to remove your User Content from public view, if any, but may maintain it on our servers for audit, archival and legal purposes.

  • International Users

    If you are a user of our software from Europe, Asia or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from the laws of the United States, please be advised that through your continued use of software, which is governed by laws of the United States and this Privacy Policy as incorporated in our Terms of Use, you will be transferring your Personally Identifiable Information into the United States and you consent to that transfer.

  • Changes and Updates to this Privacy Policy

    We may update our Privacy Policy at any time in our sole discretion and without prior notice. If we change our Privacy Policy, we will post those changes to this statement anywhere that it is found and may notify you in other ways that we deem appropriate. If we make significant changes in the way we treat Personally Identifiable Information, we will send a notice to the primary email address specified in your account or place a notice on our home page indicating that our Privacy Policy has changed or both.  We reserve the right to modify our Privacy Policy at any time, so please review it frequently. Your continued use of our software after any updates to this Policy have been made constitutes your acceptance of those updates.

  • Contact Information

    If you have any questions or comments about this Privacy Policy, you can contact us at:

    Subject: Privacy Policy

    Accelerate Energy Lab